The bank under modern conditions should have the flexibility and immediately catch the changing trends. We strive to meet the market: implement the program evaluation staff, improve staff competencies in crediting and management efficiency, make emphasis on individual responsibility and professionalism of our experts, develop a corporate culture.

We are confident that these measures will help to reach a new level of service quality and thereby increase the attractiveness of the bank in the eyes of customers. After all, the quality of service is not just a tool of sales increase and customers attraction with special treatment. The quality of service, first of all, is the attitude to ourselves. The transition to a new level of service in Zlatkombank involves the work in two directions: improvement of basic services and the formation of culture aimed at the creation of positive relationships with customers.

Nowadays the revitalization of small and medium businesses is one of Zlatkombank priorities. We develop special programs for SME customer segment. In particular, we changed the internal processes, developed a new line of credit products. We offer small and medium businesses a comprehensive service in accordance with our bank high quality standards.